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With the use of yield management software, your business can more precisely estimate customer demand, evaluate supply, and increase revenues.
It will also liberate you with immediate access to information required to provide the best pricing to the customer at the right time.
Yield management software will undoubtedly help you save a significant amount of time and money if you’re currently organizing field work and managing field agents using spreadsheets, phone calls, or emails. It will help you save time in the office, exert less effort, make fewer mistakes, and increase customer satisfaction.
10 Features To Look For In Yield Management Software
There are a number of things to consider while determining the field service management system most suited for your company. Here are ten features of yield management software you want to search for.
1. Agile Realtime Connections
Real-time communication between the field service application and the back-office system is crucial. A developer will be notified right away whenever the service manager allocates a fresh work order to them. Conversely, the back office can see right away when the technician finishes a job, takes a break, or goes on a trip. And it will also guarantee that data on things, like inventory and service scheduling, are always up to current.
2. Client Portal
With client portals customers can access and track their scheduled works through the website. These customer portals help decrease contact center inquiries about the arrival time of the field agent and boost customer satisfaction since they can track the work in progress from start to finish.
3. Tools For Client Services
To guarantee long-term recurring business and positive word-of-mouth from your clients, customer happiness is crucial for a yield management software.
- Customer Notifications
Customer notifications enable the client to be informed through SMS or email when the field agent is on way, ensuring that they will be available at home at the planned time and reducing the number of contact center inquiries concerning the technician’s arriving time.
- Customer Feedback
Giving every consumer the chance to provide feedback will ensure that every negative outcome is followed up on and that unhappy customers can be converted back into satisfied ones. This feedback also allows you to pinpoint specific reasons for discontent and make necessary process improvements to prevent future occurrences.
- Completion Reporting
The completion report is crucial to ensure that works are completed appropriately in accordance with the required scope of work and to let the customer know what was accomplished.
4. Tools For Efficient Scheduling
For the task assignment of field agents to be effective, a variety of criteria must be taken into account. By taking care of each of these issues, you can guarantee that you can give your clients the most precise completion date for their tasks. Make sure each field agent gives their all and that the work is done as cheaply as possible.
- Job Location
You can search for all nearby field agents to finish the project thanks to the job’s location and your ability to search and map the neighborhood.
- Field Agent Location
You may anticipate booking times for customers and confirm that professionals are available to finish the service within the desired period by mapping out the site.
- Require Job Skills
It’s critical to be able to track the necessary skills on the job sheet to ensure that qualified field agents are assigned if your organization provides a variety of services.
- Cost
It’s crucial to include cost estimation elements in the booking process for independent contractors with variable rates and necessary reimbursements to ensure affordable and feasible assignments executions
- Scheduled Periods For Other Jobs
Having access to other jobs’ scheduling windows enables you to arrange tasks according to skill set or geography, reducing travel time and costs.
- Client Availability
You can plan the job to the customer’s preferred time by keeping track of the customer’s schedule preferences.
5. Sales And Billing For Clients
A yield management software must include customer’s sales and billing, if your field agents can close more sales of goods or services. It will allow field representatives to be able to upsell clients on the spot, charge clients’ credit cards or take payments in cash, and email clients a tax invoice.
6. System and Products Information
There is no doubt that you want to be able to record as much information as you can about the item, system, or installation that professional services and maintains. What kind it is, what traits it possesses, how it is set up, and what has happened to it in the past. The technician uses this information to correctly carry out work orders.
7. Customer Sign-Offs
The field representatives can ask the customer to sign off on the job’s completion using digital job sign-off. Having the customer sign off will minimize reworking because the customer has signed off on the job and cannot later dispute the job completion. This feature is important because you can use it to guarantee that the job was carried out by the field agent while preventing instances in which the field agent has not actually participated.
8. Offline Features
You can find superb internet access everywhere these days. On the other hand, field-based service technicians can encounter customer restrictions that prevent them from connecting to the internet. It is crucial that the technician be able to work alone as well as that data is transferred to the back office as soon as the connection is established.
9. Timesheets Reporting
Reporting system of the yield management software must be ensured before you can invest in one of these programs. Reports make you aware of what is happening both inside and beyond your company to see the progress or the fit falls. This information then helps you make informed decisions concerning your business, human resource, and schedulings.
- Daily Job Status Report
A daily job status report that lists the number of positions and their pertinent employment statuses is available.
- Custom Reports
It’s crucial to have at least some basic functionality for custom reporting in the system you use, or at the very least the ability to export data so that custom reporting may be carried out using Excel.
- Customer Satisfaction Reports
Customer satisfaction surveys are crucial for both ensuring that your customers are satisfied and for identifying potential sources of unhappiness.
- Capacity Reports
You can locate talent and supply agent shortages in each geographic location by using capacity reporting.
- Rework Request Report
Rework requests will track, show, and provide information about the number of requests over time, the proportion of all jobs over time, and the number of requests per field agent.
- Late/On-Time Arrivals
You may make sure that the field agents are following schedules and coming on time by monitoring their on-time arrivals and late arrivals.
10. Service Jobs Checklists
Many service occupations involve checking a predetermined number of items and carrying out a number of typical tasks. Using a service checklist feature in your yield management software and going through the checks and tasks step by step is the simplest method to accomplish this. You need the choice of open questions, yes/no, multiple choice, entering values, etc. in the checklist.
Final Thoughts
You are still far from there with these ten qualities. You require a lot more particular features depending on the sector of the economy you operate in and the services your firm provides. Consult AgriERP, a software partner, that specializes in Yield forecasting software to accomplish your particular goals.
